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Return and Refund Policy
Return and Refund Policy
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you the details about how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Warehouse address
Address: 12th Floor, No. 1 Yingli Darong building, Yuzhong District, Chongqing
Phone number: +86 17726602328
Post code: 518104
Name: ZHOU YI
NOTE: The return shipping fee is paid by the buyer. We will pay the cost of resending it for you.
You can always contact us for any return question at [email protected].
Return cost
The cost of returning the product shall be borne by the buyer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will refund you within 2-7 days after the refund is approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warehouse address
Address: 12th Floor, No. 1 Yingli Darong building, Yuzhong District, Chongqing
Phone number: +86 17726602328
Post code: 518104
Name: ZHOU YI
NOTE: The return shipping fee is paid by the buyer. We will pay the cost of resending it for you.
You can always contact us for any return question at [email protected].
Return cost
The cost of returning the product shall be borne by the buyer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will refund you within 2-7 days after the refund is approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
